Standard SaaS terms drafted from the REImate product and compliance decisions. This operational draft is not legal advice and should receive counsel review as the company grows.
Effective date: September 14, 2026
These Terms of Service ("Terms") are a contract between the business that opens a REImate workspace ("you", "the Customer", "the tenant") and Mavericks Holdings LLC, doing business as REImate ("REImate", "we", "us"), the operator of the REImate platform at reimate.com and its subdomains (the "Service"). By opening a workspace, inviting a user, or using the Service you accept these Terms on behalf of your business. If you do not have authority to bind your business, do not use the Service.
REImate is software for real estate investing businesses. It loads seller lists you provide, sends text messages and makes calls on your behalf from numbers registered to you, negotiates within limits you configure, generates purchase agreements from your templates, runs title and identity checks, publishes listing pages for deals you control, and markets those deals to buyers you have collected. Every message, offer, contract and listing the Service produces is produced for you, in your name, at your direction.
You, not REImate, are the sender of every text message, call and email the Service sends from your workspace, and the party of record on every contract it generates. You are solely responsible for:
REImate may suspend sending from a workspace whose opt-out rate, complaint rate or carrier filtering crosses the thresholds the Service publishes, and may suspend a workspace entirely for conduct that puts the platform's carrier registrations or other tenants at risk.
You designate one or more administrators. Administrators invite users, assign roles (admin, user, partner, closer, VA, demo) and are responsible for what those users do. You will keep credentials confidential, enable multi-factor authentication when the Service requires it, and tell us promptly about any unauthorized access. We may rely on instructions from any user who authenticates to your workspace.
You own the data you load into the Service and the data the Service produces for you (leads, conversations, offers, contracts, buyers, notes). You grant REImate a license to host, process, transmit and display that data only as needed to run the Service for you, to keep it secure, and to comply with law. Facts about a property that are true for everyone (public-record values, ZIP-level statistics) may be cached and reused across workspaces; nothing that identifies your contacts is shared with another tenant.
You may export your data from the Service at any time. If you close your workspace, we retain it for thirty (30) days for recovery and then delete it, except where a longer retention is required by law or by a carrier. Deletion requests from your contacts should be directed to you; we will help you honor them.
Each plan has a one-time activation fee and a recurring software subscription, billed monthly or annually as selected at checkout. The activation fee covers provisioning (texting numbers, carrier registration, contract setup and the welcome credits shown for the plan) and is non-refundable once provisioning has started; the first month of a monthly subscription is refundable on request within thirty (30) days of the first charge. Annual subscriptions are paid in full up front and, where the plan says so, waive the activation fee. Platform usage (data lookups, AI-handled messages, imagery, document completion and similar metered actions) consumes usage credits; the subscription covers the software only, and credits beyond the welcome grant are purchased in prepaid packs. A platform fee, shown on the plan, is charged for each signed acquisition contract. Text-message carrier charges are billed by the messaging provider registered to your workspace and are not REImate charges unless the Service states otherwise. Purchased credits are non-refundable except where a refund is required by law, do not expire while your workspace is active, and are not transferable between workspaces. When a workspace's available credit balance reaches zero, outbound activity pauses until credits are added. Subscription fees are due in advance for each billing period and renew until canceled; cancellation takes effect at the end of the then-current billing period. If a subscription payment fails and is not cured within the payment provider's retry period, outbound activity pauses until payment is made; your data and read access remain available. Prices may change on thirty (30) days' notice, subject to any written price-lock period shown when you subscribe; a change never applies to credits already purchased.
You will not use the Service to: send messages without consent or in violation of law; misrepresent who you are or who is contacting a person; contact anyone who has opted out; harvest data you do not have the right to use; interfere with the Service, other tenants, or the platform's carrier standing; reverse engineer the Service; or resell the Service without our written agreement.
The Service depends on providers we do not control (messaging carriers, e-signature, public-record data, mapping, AI models, payment processing). We are not responsible for their outages, rate limits, filtering decisions or changes, and their terms may apply to your use where the Service says so. Where you connect your own account with such a provider ("bring your own"), that provider's agreement with you governs that connection.
We aim to keep the Service available but do not guarantee uninterrupted operation; the Service is a beta product and features may change, be limited or be withdrawn. We will give reasonable notice of changes that materially reduce functionality you rely on. Support is provided by email and in-app reporting during business hours.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". REIMATE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. VALUES, OFFERS, REPAIR ESTIMATES, TITLE READS, IDENTITY SIGNALS AND EVERY OTHER FIGURE THE SERVICE PRODUCES ARE ESTIMATES AND INFORMATION ONLY, NOT ADVICE, AND YOU REMAIN RESPONSIBLE FOR EVERY DEAL DECISION. THE SERVICE IS NOT A REAL ESTATE BROKER, A LAW FIRM OR A TITLE COMPANY.
TO THE FULLEST EXTENT PERMITTED BY LAW, REIMATE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DEALS, LOST DATA OR CARRIER PENALTIES, ARISING FROM THE SERVICE. REIMATE'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO REIMATE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
You will defend and indemnify REImate against claims, fines and costs arising from messages sent from your workspace, contacts you loaded, contracts and offers you made, your public pages, and your violation of these Terms or of law — including TCPA, DNC and carrier claims.
You may close your workspace at any time. We may suspend or terminate a workspace for breach of these Terms, for non-payment after notice, or where required to protect the platform, other tenants or the public. Sections 3, 5, 6, 10, 11, 12, 14 and 15 survive termination.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in California, and both parties consent to their jurisdiction. The prevailing party in any action to enforce these Terms may recover its reasonable attorneys' fees.
These Terms, together with the Privacy Policy and any order or tier description you accept in the Service, are the entire agreement. If a provision is unenforceable the rest remains in effect. You may not assign these Terms without our consent; we may assign them in a sale of the business. Notices go to the administrator email on your workspace and to the support address published on reimate.com. We may update these Terms; material changes take effect thirty (30) days after notice in the Service, and continued use is acceptance.
REImate · Mavericks Holdings LLC · support@reimate.com